For free advice and information on a range of primary and energy industry issues, contact our Customer Service Centre between 8 am and 6 pm Monday to Friday.

By phone

Within Australia, phone 136 186 for the cost of a local call (additional costs apply for calls from mobile and public telephones).

By email

Email: customer.service@delwp.vic.gov.au

Or use our online enquiry form below.

By post

Department of Environment, Land, Water and Planning
PO Box 500
Melbourne VIC 8002

In person

We have major offices across Victoria, plus many smaller offices in local regional areas. Look up our office locations.

Other contacts

DELWP Website

Contact form