How to download an electricity usage file from your provider
If your household is fitted with a smart meter, then your electricity consumption is being metered in 30 minute intervals and you are able to request that data from your electricity retailer or distributor.
Retailers and distributors are required to provide interval data to customers within 10 working days of receiving a request.
Some retailers and distributors have online portals where you may be able to directly download your consumption file in a matter of minutes. For other retailers and distributors, you may be required to call or email the customer service centre to obtain your consumption file.
Please refer to the table below to find out what options your retailer and distributor provides.
|Electricity retailer||Available from their call centre||Available from their website portal||Example of consumption file||Electricity retailer’s website address|
|AGL Energy||Yes||Yes||AGL Energy example
|Blue NRG||Yes||No||Blue NRG example
|Click Energy||Yes||No||Not Currently Available
|Diamond Energy||Yes||No||Diamond Energy example||www.diamondenergy.com.au|
|Dodo Power & Gas||Yes||No||Dodo P&G example||www.dodo.com|
|ERM Power||Yes||Yes||ERM Power example||www.ermpower.com.au|
|Lumo Energy||Yes||Yes||Lumo Energy example
|Momentum Energy||Yes||No||Momentum Energy example||www.momentumenergy.com.au|
|Neighbourhood Energy||Yes||No||Neighbourhood Energy example||www.neighbourhood.com.au|
||Origin Energy example
|People Energy||Yes||No||Not Currently Available||www.peopleenergy.com.au|
|Powerdirect||Yes||No||Not Currently Available||www.powerdirect.com.au|
|Powershop||Yes||No||Not Currently Available||www.powershop.com.au|
|QEnergy||Yes||No||Not Currently Available||www.qenergy.com.au|
|Red Energy||Yes||No||Red Energy example||www.redenergy.com.au|
|Simply Energy||Yes||No||Simply Energy example||www.simplyenergy.com.au|
|Electricity distributor||Available from their call centre||Available from their website portal||Example of consumption file||Electricity distributor’s website address|
|CitiPower / Powercor||Yes||No||CitiPower/Powercor example||www.powercor.com.au|
|AusNet Services||Yes||Yes||AusNet Services example||www.ausnetservices.com.au|
|United Energy||Yes||Yes||United Energy example||www.unitedenergy.com.au|
How to upload an electricity usage file to Switch On’s Victorian Energy Compare
If you would like to obtain your electricity usage file and upload it to Switch On’s Victorian Energy Compare, then you need to:
- have had your smart meter for 12 or more months as Victorian Energy Compare requires 12 months of Smart Meter data
- obtain a file from your electricity retailer or distributor (either by downloading from their website, or by contacting their service centre)
- upload your usage file to Victorian Energy Compare via the ‘Upload your usage file’ option.
Victorian Energy Compare requires the file to have a minimum of 12 continuous and complete months. Victorian Energy Compare will not be able to accept all files, so it may help to tell your retailer or distributor that you require your consumption data for the purpose of uploading into Victorian Energy Compare.