Switching retailers or plans - the process

Changing retailers, or switching your electricity plan with your current retailer, can be done in just a few easy steps.

First, find the best offer for you on My Power Planner. You can print this offer. Then call or email the retailer to confirm the offer details.

Find the best offer with My Power Planner Call the retailer to discuss the offer in detail Check if you have any exit fees on you current contract

Questions for the retailer

Check the full details of the plan before you agree.

Questions you may wish to ask include:

  • What is the cost per kilowatt hour?
  • Are there any fixed costs or service fees?
  • How long is the contract?
  • If I get a longer contract, is it cheaper?
  • Can prices go up during the contract?
  • Do I get a bonus for early payment or an extra fee for late payment?
  • How do I pay? Bank account, credit card or cash?
  • Are there exit fees if I want to leave the contract early? If so, how much are the exit fees? (Exit fees are often a lot lower than you think.)

Once you are satisfied that the plan is the best deal for you, ask for an offer summary.

How do I switch?

When you have decided, contact the retailer with the best plan for you. They will organise the rest.

How long does it take to switch?

The switching process can happen in a matter of days. How long it takes depends on the retailer you choose, so it's best to check.

Does the power get turned off when I switch?

No. Your electricity supply will not be interrupted when you change contracts or move to a different retailer.

Will it cost me anything to switch?

No. It doesn't cost anything to switch.

However, depending on your current contract, it may cost you an exit fee. Check this with your retailer. Even if exit fees apply, they are usually quite low and should be much less than the savings made by switching.

How can I be sure I won't switch to a retailer that is just about to raise prices?

Ask the retailer when you call to confirm details, including plans to raise prices.

Will I need new equipment, such as wires or a new meter?

No. Your new retailer will use the existing distribution network and your Smart Meter.

If I move house, will my electricity plan change?

Your current electricity plan moves with you. Your retailer can't change your plan without your consent (either verbal or written). But remember, moving house can be a great time to look for a cheaper electricity plan to save you money.

Can I change my mind about my new plan?

Yes, but only within a certain period. If you contacted the retailer, you have at least 5 business days to cancel the plan. If the retailer approached you first, you have 10 business days after receiving the signed contract. Check YourChoice for more details.

If you changed to flexible pricing, you can change back to your previous rate with the same retailer without an administration fee until 31 March 2015.

Depending on the flexible pricing plan you have changed to, you may have to pay some other fees or charges if you switch back to your old plan.

If you are a small business your contract or plan may have different conditions. Check with your retailer.